Act as the first level of support (L1) for user queries and incidents.
Handle tickets and respond back to customer queries and provide accurate information or troubleshooting steps over tickets.
Log all incidents, service requests, and interactions in the ticket management system.
Provide initial diagnosis for common IT issues related to:
Login/credential issues
Email or application access
Network or connectivity problems
Software-related concerns
Ensure timely escalation of complex issues to relevant technical teams or stakeholders.
Coordinate with internal teams and government department representatives for issue resolution.
Track open tickets and ensure closure within defined SLAs and performance metrics.
Pay: ₹19,000.00 - ₹21,000.00 per month
Education:
Bachelor's (Required)
Work Location: In person
📌 Desktop Support Engineer Madurai
🏢 Acute Informatics
📍 Madurai
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