The purpose of this role is to lead and drive renewals in order to generate revenue through customer retention. This job requires a self-motivated individual with robust traction & renewal chasing skills.
Rigorous follow-up and robust monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse etc.
Solid communication and interpersonal skills to ensure timely resolution of customer queries (Internal and external) and built healthy work relations.
To ensure high monthly collection based on the targets assigned on monthly and quarterly basis along with providing superior customer services
Maximum numbers of customers to be contacted with-in the given TAT thru voice calls and SMS- s/ E-mails (wherever applicable) etc.
To ensure that calling happen with-in TAT and required conversion as well.
📌 Senior Associate Vapi
🏢 HDFC ERGO General Insurance
📍 Vapi
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