Customer Care Officer (CCO) – Mobile Service CenterJob Description

We are looking for a Customer Care Officer (CCO) to join our Mobile Service Center team. The candidate will be responsible for customer handling, service request registration, calling, follow-ups, repair status updates, and maintaining a smooth customer service experience.

Key Responsibilities
Greet and handle customers professionally at the service center.
Understand customer complaints and register service requests/job sheets.
Explain warranty terms, service procedures, repair timelines, and applicable charges.
Handle incoming and outgoing customer calls.
Follow up with customers regarding repair status and handset collection.
Coordinate with technicians regarding handset repair updates.
Inform customers about parts availability, repair progress, and delivery status.
Handle customer complaints and escalations professionally.
Maintain customer records, calling reports, and daily service updates.
Coordinate handset pickup and delivery.
Perform customer follow-up after service completion.




Support warranty extension and other applicable service offerings.
Maintain valuable communication with customers and the internal service team.
Ensure a positive customer experience and customer satisfaction.

Requirements
Minimum 12th Pass; Graduate candidates preferred.
Freshers are welcome to apply.
Good communication skills in Marathi, Hindi, and English.
Basic computer knowledge.
MS Office / Excel knowledge will be an advantage.
Valuable customer-handling and communication skills.
Positive attitude and skilled behavior.
Good follow-up and coordination skills.
Ability to work in a team.
Previous experience in a mobile service center/customer service role will be an advantage.

Job Type

Full-Time | Customer Care Officer (CCO)

Location: Panvel, Maharashtra
Industry: Mobile Phone Repair & Service
Department: Customer Service / Front Office

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Customer Care Officer Cco Panvel
🏢 VS Tech Solutions
📍 Panvel