Lead the service management team, developing and implementing strategies to improve service delivery and customer satisfaction.
Establish and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of service operations.
Manage client relationships, ensuring that their needs are met and expectations exceeded, while addressing any issues in a timely manner.
Collaborate with cross-functional teams to identify service improvement opportunities and drive initiatives that enhance operational performance.
Design and implement best practices in service management, including incident management, change management, and service request fulfillment.
Conduct regular reviews of service performance and implement corrective actions as necessary to ensure continuous improvement.




Develop and deliver training programs for staff to enhance skills and knowledge related to service management.

Required and Preferred Qualifications

Required:
5+ years of experience in service management or a related field, with a proven track record of managing teams and improving service delivery.
Robust understanding of service management frameworks such as ITIL.
Excellent communication and interpersonal skills, with the ability to build relationships with clients and stakeholders.
Demonstrated ability to analyze data and generate insights for decision-making.

Pay: ₹10,290.54 - ₹25,114.48 per month

Advantages:
Paid time off

Work Location: In person

📌 Service Advisor Raipur (India)
🏢 SHIVNATH MOTORS (I
📍 India