We are seeking a customer-focused Service Advisor to act as the primary point of contact between customers and the service department for our Two Wheeler Segment . The Service Advisor will greet customers, understand their vehicle concerns, recommend appropriate services, provide cost estimates, and ensure a positive service experience from check-in to vehicle delivery.
Key Responsibilities:
Greet customers and assess vehicle service and repair needs.
Explain recommended maintenance and repair services clearly and professionally.
Prepare accurate repair orders and cost estimates.
Coordinate with technicians to monitor repair progress and completion times.
Communicate service updates, delays, and additional repair recommendations to customers.
Schedule service appointments and manage workflow efficiently.
Process invoices, payments, and warranty claims as required.
Maintain detailed customer and vehicle service records.
Ensure high levels of customer satisfaction and resolve service-related concerns.
Follow company policies, safety standards, and manufacturer guidelines.