Key Responsibilities
Greet guests warmly and provide exceptional customer service.
Handle guest check-in and check-out efficiently.
Manage room reservations, cancellations, and modifications.
Answer phone calls, emails, and guest inquiries promptly.
Provide information about hotel facilities, services, and local attractions.
Coordinate with the housekeeping and maintenance teams to ensure room readiness.
Process payments, maintain accurate billing, and issue invoices.
Handle guest requests, complaints, and special requirements professionally.
Maintain daily records, reports, and guest information in the property management system (PMS).
Ensure the reception area remains clean, organized, and welcoming.
Follow hotel policies, procedures, and safety standards.
Assist with administrative tasks and support other departments when required.

Required Qualifications




Bachelor's degree or diploma in Hospitality, Hotel Management, or a related field (preferred).
1–2 years of experience in hotel reception or front office operations (freshers with good communication skills may also apply).
Proficiency in MS Office and hotel PMS software is an advantage.
Excellent verbal and written communication skills.
Robust interpersonal and customer service skills.
Positive organizational and multitasking abilities.
Professional appearance and positive attitude.
Willingness to work flexible shifts of 12 hours - 10 hours, including weekends and holidays.

Pay: ₹10,000.00 - ₹14,000.00 per month

Advantages:
Food provided
Paid time off

Work Location: In person

📌 Hotel Receptionist Kolkata
🏢 Sheldon Group of Hotels & Resorts
📍 Kolkata