Client Relationship Management
Serve as the primary point of contact for clients.
Build and maintain long-term relationships with existing clients.
Understand client requirements and ensure timely delivery of services.
Address client concerns, complaints, and escalations professionally.
Conduct regular follow-ups to ensure client satisfaction.
Identify opportunities for upselling and cross-selling services.
Maintain accurate client records and communication history.
Required Qualifications
Bachelor's degree in Business Administration, Management, Marketing, or a related field.
3–7 years of experience in Operations Management, Client Servicing, Account Management, or a similar role.
Solid communication and interpersonal skills.
Excellent problem-solving and decision-making abilities.
Proficiency in MS Office, CRM software, and reporting tools.
Ability to manage multiple projects and priorities simultaneously
Key Performance Indicators (KPIs)
Client satisfaction and retention rate.
Operational efficiency and process improvement.
Team productivity and performance.
Project completion within timelines.
Revenue growth through client retention and business expansion.
Pay: ₹40,000.00 - ₹60,000.00 per month
Perks:
Provident Fund
Ability to commute/relocate:
Gurgaon H.O, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
What is your Last/ Current and Expected CTC?
How many years of Experience do you have in Wedding Industry as a Operations Manager?