We are looking for a Patient Experience Executive to join our healthcare team. The candidate will be responsible for ensuring a positive patient journey, addressing patient concerns, and coordinating with various departments to improve overall patient satisfaction.

Key Responsibilities
Handle patient and attendant queries, concerns, and feedback professionally.
Ensure a smooth and positive patient experience throughout the hospital journey.
Coordinate with clinical and non-clinical departments for timely resolution of issues.
Collect and analyze patient feedback and satisfaction reports.
Maintain records of complaints, feedback, and resolutions.
Conduct patient rounds and identify areas requiring improvement.
Escalate critical complaints to the concerned HOD/management.




Support initiatives aimed at improving patient satisfaction and service quality.
Ensure qualified communication and courteous behavior with patients and attendants.

Requirements:
Graduate in any discipline; healthcare/hospital management qualification preferred.
Prior experience in Patient Experience, Front Office, Customer Service, or Hospital Operations will be an advantage.
Excellent communication and interpersonal skills.
Valuable problem-solving and coordination abilities.
Patient-centric approach with a professional attitude.

Pay: ₹16,028.16 - ₹25,532.15 per month

Perks:
Provident Fund

Work Location: In person

📌 Patient Experience Executive Panchkula
🏢 Indus Super Speciality Hospital
📍 Panchkula