Operations Manager – Security Services

Qualification
Graduate in any discipline (MBA preferred)
Minimum 1–5 years of experience in security agency or facility management operations
Knowledge of the Private Security Agencies (Regulation) Act (PSARA) is an advantage
Computer proficiency in MS Excel, Word, and email

Experience
Experience in managing security guards, supervisors, and field staff
Experience handling client sites and manpower deployment
Experience in preparing duty rosters and attendance
Experience in handling emergencies and resolving client complaints

Skills Required
Excellent communication skills (English, Hindi, and Assamese preferred)
Leadership and team management
Strong problem-solving ability
Time management and planning
Report writing and documentation
Client relationship management
Knowledge of labour laws, PF, ESI, payroll, and statutory compliance
Ability to work under pressure and during emergencies
Valuable negotiation and decision-making skills

Key Responsibilities
Recruit and deploy security guards according to client requirements.
Prepare duty rosters and shift schedules.
Conduct surprise inspections and site visits.
Ensure discipline and proper grooming of security personnel.




Handle client complaints and ensure timely resolution.
Coordinate with HR for recruitment and training.
Coordinate with Accounts for salary, PF, ESI, and billing.
Ensure attendance and leave records are maintained.
Monitor staff performance and conduct regular evaluations.
Prepare daily, weekly, and monthly operational reports.
Ensure all sites comply with company SOPs.
Investigate incidents and prepare incident reports.
Maintain client satisfaction and renew service contracts.
Arrange training sessions and refresher courses for guards.
Manage emergency situations and coordinate with police/fire authorities when required.

Preferred Requirements
Valid two-wheeler driving licence (mandatory)
Own two-wheeler preferred
Willingness to travel across Guwahati and other parts of Assam
Available for emergency calls 24×7

Salary
₹25,000 – ₹30,000 per month (depending on experience and qualifications)

Other Advantages
Fuel allowance (if using own vehicle)
Performance incentives
Paid leave as per company policy

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks:
Paid sick time
Paid time off

Work Location: In person

📌 Operation Manager Guwahati (India)
🏢 SAMANNAY SECURITY SERVICE
📍 India