Roles & Responsibilities:
Handle customer enquiries received through phone, email, WhatsApp, and website.
Understand the customer's basic requirements and qualify enquiries.
Schedule and coordinate meetings/demo appointments between customers and the sales team.
Ensure both the customer and the assigned salesperson join the scheduled meeting on time.
Send meeting reminders and coordinate any rescheduling when required.
Maintain accurate lead and meeting details in the CRM system.
Follow up with the sales team after each meeting to update the lead status.
Track pending opportunities and remind the sales team to follow up with customers.
Monitor the progress of each enquiry until it is closed (Won/Lost).
Prepare daily reports on enquiries received, meetings scheduled, meetings completed, and closures.
Mandatory Skills:
Excellent verbal and written communication in English.
Malayalam communication is an added advantage.
Positive coordination and follow-up skills.
Advantages:
Health insurance
Provident Fund
Work Location: In person
📌 Sales Coordinator Chennai
🏢 DigiSME Software Private
📍 Chennai
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