Salary: Rs 25000 to Rs 40000

Employment Type: Full time

Work Timings: 8:00 PM – 5:00 AM IST (Monday to Friday)

Mode of Work: Work from Office

Reporting To: Operations Head / Founder

Language Requirement: Excellent Spoken & Written English (Mandatory)

ROLE OVERVIEW

We are looking for a confident, proactive, and results-driven Account Manager to manage post-enrollment payment operations and collections. This role requires strong communication, negotiation, and relationship management skills to ensure timely collections while maintaining a positive candidate experience.

The ideal candidate will be responsible for following up on payments, resolving payment-related concerns, negotiating payment plans when required, and ensuring accurate record-keeping.

KEY RESPONSIBILITIES
Own the end-to-end post-enrollment payment collection process for active candidates.
Conduct regular payment follow-ups via calls, WhatsApp, email, and CRM systems.
Set explicit payment expectations with candidates and secure commitment to agreed payment schedules.
Track overdue accounts and proactively implement collection strategies.
Negotiate payment plans and resolve payment disputes professionally.
Maintain accurate payment records, installment tracking, and account status updates.




Coordinate with recruitment, enrollment, and operations teams regarding payment-related matters.
Issue payment reminders, receipts, and overdue notices.
Identify and escalate high-risk or non-responsive accounts.
Prepare daily and weekly collection reports for management review.
Maintain high collection rates while preserving positive candidate relationships.

REQUIRED QUALIFICATIONS & SKILLS
Excellent spoken and written English communication skills.
Solid negotiation and persuasion abilities.
Ability to confidently handle payment objections and difficult conversations.
Skilled phone etiquette and relationship management skills.
Experience in collections, account management, customer support, inside sales, EdTech counseling, recruitment operations, or related fields.
1–4 years of relevant experience preferred.
Experience handling installment-based or recurring payment collections is an advantage.
Experience working with U.S.-based clients or candidates is preferred but not mandatory.

Pay: ₹25,000.00 - ₹40,000.00 per month

Application Question(s):
Are you comfortable to work in night shift ?
Do you speak positive English ?

Work Location: In person

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