We are hiring Desktop Support Engineer / Technical Support Executives to assist international customers with software installation, activation, troubleshooting, and system-related assistance via remote desktop tools. The candidate should have good technical knowledge of Windows systems and robust customer handling skills.
Key Responsibilities
Assist customers with software installation and activation
Provide troubleshooting support for Windows-based issues
Take remote desktop sessions (with customer consent) to resolve issues
Guide customers through software usage and setup
Document support actions and resolutions in CRM
Escalate complex technical issues to senior team when required
Maintain qualified communication and customer satisfaction
Required Skills
Good knowledge of Windows OS & Device troubleshooting
Experience using remote desktop tools
Basic understanding of drivers, antivirus, and PC performance issues
Good English communication skills
Ability to work night shift (US time zone)
Salary & Advantages
Salary: ₹2,40,000 – ₹4,20,000 per year
Performance bonus based on quality metrics
Training provided
Career growth opportunities
Preferred
Experience in International Support / BPO
Diploma or degree in IT / Computer Science (preferred but not mandatory)
Job Type: Full-time
Pay: ₹240,000.00 - ₹420,000.00 per year
Education:
Diploma (Preferred)
Experience:
Desktop support: 1 year (Preferred)
Windows Remote Desktop: 1 year (Preferred)
Language:
English (Preferred)
Work Location: In person
📌 Technical Support Executive – Remote Desktop Support Engineer International Process Dehradun
🏢 QURIZON TECHNOLOGIES
📍 Dehradun
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.