Required Skills
Robust knowledge of sea export documentation and shipment processes.
Valuable knowledge of Microsoft Office, especially MS Excel, MS Word, and MS Outlook.
Hands-on experience in drafting, managing, and responding to skilled business emails with customers, freight forwarders, shipping lines, and internal teams.
Ability to prepare reports, maintain shipment trackers, and update records accurately.
Knowledge of Incoterms, export documentation, and customs procedures.
Excellent written and verbal communication skills.
Strong organizational, coordination, and time management skills.
Ability to work under pressure and meet shipment deadlines.
High attention to detail and problem-solving ability.
Key Performance Indicators (KPIs)
On-time shipment execution.
Accuracy of export documentation.
Zero documentation-related shipment delays.
Customer satisfaction through timely communication.
Compliance with export regulations and company procedures.
Timely closure of shipment documentation.