Job Title: Customer Support Associate (Chat/Blended Process)

CRITICAL ELIGIBILITY CRITERIA – READ BEFORE APPLYING
LOCATION: This is a Hybrid job based in Kolkata. Candidates must currently reside in Kolkata or nearby areas. Outstation candidates will be automatically rejected.
EQUIPMENT: You MUST own a personal laptop (Intel i3 10th Gen / i5 8th Gen or above) and a secure broadband connection.

Company configuration checks will be done. Do not apply if you do not own a laptop.

Job Overview

Hiring Customer Support Associates for a blended chat and voice process. This role transitions into a hybrid mode after the initial training phase.

Salary & Perks
Salary: Up to ₹15,000 CTC per month
Perks: Free cab drop facility provided during odd hours on office days.

Work Model & Schedule
Training Phase: First 40 days are strictly Work From Office (WFO) for training.
Post-Training (Hybrid): 5 Days Work From Home (WFH) + 1 Day Work From Office (WFO) every week.
Shifts:



9-hour rotational shifts (includes 1-hour break), 6 days working with 1 rotational week off.

Requirements
Languages: Must be fully fluent in both English and Hindi (spoken and written).
Process: Must be comfortable handling both voice calls and chat queues.

Virtual Selection Process
HR Screening
OPS Round
Assessment Test
IT Round

No charges or Fees at any stage of hiring. Direct Company hiring
Those Interested apply for the job. Hiring team will connect

Pay: Up to ₹15,000.00 per month

Benefits:
Commuter assistance
Versatile schedule
Paid time off

Application Question(s):
Do you currently reside in Kolkata?
Do you own a working laptop with at least an i3 10th Gen / i5 8th Gen processor?

Work Location: Hybrid remote in Kolkata, West Bengal

📌 Customer Support Associate Chat/blended Process Kolkata
🏢 Sector V
📍 Kolkata