We are looking for a dedicated and customer-focused Customer Care Executive to handle customer interactions across multiple channels including calls, emails, and WhatsApp. The ideal candidate should have excellent communication skills, problem-solving ability, and a positive attitude towards customer service.
Key Responsibilities
Handle incoming and outgoing customer calls professionally
Respond to customer queries via email and WhatsApp in a timely manner
Provide accurate information about products, services, and order status
Resolve customer complaints effectively and ensure satisfaction
Maintain records of customer interactions and transactions
Coordinate with internal teams to resolve issues quickly
Follow up with customers for feedback and issue resolution
Requirements
Valuable communication skills in English and Hindi
Basic computer knowledge (Email, Excel, CRM tools preferred)
Ability to multitask and manage time efficiently
Solid problem-solving and interpersonal skills
Prior experience in customer support is a plus (Freshers can also apply)