Job Description
Positive communication skill.
Handling user escalation.
Monitoring of tickets and taking the actions necessary to meet SLA.
Respond timely to support analysts when requested.
Validate completion of a ticket.
Invoke functional escalation process to engage a support team when required.
Apply first call resolution using knowledge base.
Handling multi states operations or Pan India operations
Preparing Daily and weekly tracker and share with central team as well as Client.
Minimum graduate is required.