Job description

Front Staff/Counter Staff/Customer Service Associate - Hospitality

Job Title: Front Staff/Counter Staff/Customer Service Associate

Job Summary

As a Front Staff/Counter Staff/Customer Service Associate, you will be the first point of contact for guests. Your role involves providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to multitask in a dynamic setting.

Key Responsibilities
Guest Interaction
Greet guests warmly upon arrival and departure.
Handle guest check-ins and check-outs efficiently.
Assist with inquiries, reservations, and special requests.
Front Desk Operations
Operate the front desk systems and software to process bookings, payments, and guest data.
Maintain accurate records of room availability and rates.
Coordinate with other departments (e.g., housekeeping, maintenance) to address guest needs.
Customer Service
Address and resolve guest complaints promptly and professionally.
Provide information about the hotel's amenities, services, and local attractions.




Uphold the highest standards of hospitality and professionalism.
Administrative Duties
Answer phone calls and respond to emails in a timely manner.
Manage cash transactions and ensure proper documentation.
Prepare daily reports on guest arrivals, departures, and any incidents.
Other Responsibilities
Ensure the lobby area is clean and presentable at all times.
Assist with special events or promotions as needed.
Adhere to all health, safety, and security protocols.

Qualifications and Skills
Education: High school diploma or equivalent (Bachelors degree in Hospitality Management is a plus).
Experience: Prior experience in customer service, hospitality, or front desk roles preferred.
Skills:
Excellent verbal and written communication skills.
Robust organizational and multitasking abilities.
Proficiency in using hotel management software (e.g., OPERA, PMS) is an advantage.
Problem-solving and conflict-resolution skills.
Ability to work in shifts, including weekends and holidays.

Pay: ₹15,299.70 - ₹21,889.02 per month

Advantages:
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Service Team Member Delhi
🏢 People Alliance Workforce Private
📍 Delhi