About Us
Devkrishna Trucking is an authorized BharatBenz dealership handling Sales, Service, and Parts for Daimler India Commercial Vehicles (DICV). We're growing our service operations and looking for a customer-focused Service Advisor to join our workshop team.
Role Overview
The Service Advisor will act as the primary link between customers and the service workshop — handling vehicle check-ins, understanding customer complaints, coordinating with technicians, and ensuring timely, transparent service delivery for BharatBenz trucks.
Key Responsibilities
Greet customers and record vehicle details, complaints, and service history at check-in
Prepare job cards and estimate repair/service costs and turnaround time
Coordinate with the workshop team (technicians, Service Manager) to track job progress
Explain repair work, costs, and warranty coverage clearly to customers
Follow up with customers on vehicle status and manage timely delivery
Ensure proper documentation for warranty claims and AMC/service contracts
Handle customer queries, complaints, and feedback professionally
Maintain service quality standards and DICV service protocols
Support billing and invoicing coordination with the accounts team
Promote value-added services, spare parts, and maintenance packages
Requirements
Diploma/ITI in Automobile, Mechanical Engineering, or related field (Graduate preferred)
1–3 years of experience as a Service Advisor, preferably in commercial vehicles/CV dealership (BharatBenz, Tata, Ashok Leyland, Eicher, etc.)
Good knowledge of truck/commercial vehicle mechanical systems
Robust communication skills in Hindi and local language; basic English preferred
Customer service orientation with problem-solving skills
Basic computer skills (DMS/billing software knowledge is a plus)
Willingness to work at the workshop location in Supaul
What We Offer
Market-competitive salary based on experience
Prospect to work with a leading commercial vehicle brand (BharatBenz)
Growth opportunities within a scaling dealership operation
Work Location: In person
📌 Service Advisor Supaul (India)
🏢 Devkrishna Trucking
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.