Job Description: Customer Support Executive

​Location: Jaipur, Rajasthan

Employment Type: Full-Time

Salary (CTC): Up to ₹30,000 per month (CTC will be fixed based on relevant work experience)

Work Mode: On-site

​Role Overview

​We are looking for a dedicated and customer-focused Customer Support Executive to join our team in Jaipur. In this role, you will be the primary point of contact for resolving customer queries, providing product/service information, and ensuring high levels of customer satisfaction via Inbound/Outbound Calls, Chat, and Email channels.

​Key Responsibilities
​Customer Interaction: Handle customer inquiries promptly and professionally via voice (call) and non-voice (chat/email) channels.
​Issue Resolution: Identify, troubleshoot, and resolve customer issues regarding products, services, or account inquiries efficiently.
​Data Management: Log customer interactions, details of inquiries, comments, and actions taken accurately in the internal CRM database.
​Quality Maintenance: Adhere to company communication guidelines, escalation matrix, and quality parameters to maintain standard CSAT (Customer Satisfaction) scores.
​Product Knowledge: Maintain an up-to-date understanding of company offerings, policies,



and ongoing promotions.
​Team Collaboration: Escalate complex technical or operational issues to higher-tier support or relevant internal departments.

​Eligibility & Qualification Requirements
​Education: Graduate or Undergraduate (12th Pass) in any stream.
​Experience:. ​Key Competencies
​Freshers with solid communication skills are welcome to apply.
​Candidates with 6 months to 3+ years of customer service/BPO experience will be eligible for higher pay bands within the bracket.
​Language Proficiency: Robust verbal and written communication skills in English and Hindi.
​Technical Skills: Basic computer knowledge, proficient typing speed, and familiarity with MS Office or CRM software.
​Shift Flexibility: Willingness to work in rotational shifts and rotational days off as per operational requirements.
​Solid problem-solving abilities and critical thinking.
​Empathy, patience, and active listening skills.
​Ability to handle stressful situations calmly and professionally.
​Detail-oriented with good multi-tasking skills.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive Jaipur
🏢 Eventrics Multi Tasking Solutions
📍 Jaipur