We are looking for an experienced Application Support Engineer to provide technical support for Microsoft Dynamics 365 CE and related business applications. The ideal candidate should have 2–4 years of experience in application support, incident management, and troubleshooting enterprise applications.
The role involves handling support tickets, diagnosing application issues, coordinating with technical teams, and ensuring seamless support for business users during UK business hours.
Key Responsibilities
Provide L1/L2 support for Microsoft Dynamics 365 CE applications
Monitor, manage, and resolve support tickets within defined SLAs
Troubleshoot application issues and perform root cause analysis
Gather logs, screenshots, and technical details for issue resolution
Escalate complex issues to development or senior support teams
Create and maintain incident documentation and support records
Coordinate with business users and stakeholders to understand issues
Support release activities, deployments, and post-release validations
Contribute to knowledge base articles and support documentation
Identify recurring issues and recommend process improvements
Requirements
2–4 years of experience in Application Support or Enterprise Application Support
Hands-on experience with Microsoft Dynamics 365 CE
Experience using ITSM tools such as ServiceNow, SMAX, Jira Service Management, etc.
Familiarity with Azure DevOps or similar ticket management tools
Strong troubleshooting and analytical skills
Excellent communication and stakeholder management abilities
Comfortable working in UK-aligned support shifts
Preferred Skills
Experience with Power Platform and Dataverse
Knowledge of Power Automate troubleshooting
Understanding of Dynamics 365 workflows, forms, security roles, and business processes
Exposure to Azure DevOps pipelines and release management
Microsoft certifications are an added advantage
What We Offer
Salary between ₹6 LPA – ₹8 LPA based on experience and skillset
Hybrid work model
Opportunity to work on enterprise-scale Microsoft technologies
Growth opportunities in a global support setting
Cooperative and learning-focused culture
Job Type: Full-time
Location: Hyderabad (Hybrid)
Shift Timing: 1:30 PM – 10:00 PM IST (UK Support Coverage)
Pay: ₹600,000.00 - ₹800,000.00 per year
Work Location: Hybrid remote in Hyderabad, Telangana (Hyderabad District)
📌 Application Support Engineer – Microsoft Dynamics 365 Ce Hyderabad
🏢 Zebulon Consulting
📍 Hyderabad
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