We are looking for a detail-oriented Operations Executive to support our daily operations, primarily focused on data entry, order tracking, and logistics coordination. This role is key to ensuring smooth backend operations and a seamless experience for both buyers and sellers.
Key Responsibilities:
Perform accurate data entry of product listings, order details, and QC results into internal systems.
Coordinate pickup and delivery with logistics partners and track shipments until completion.
Monitor order status, update tracking information, and resolve delivery issues in a timely manner.
Maintain records of inventory movement, returns, and quality check logs.
Liaise with third-party logistics (3PL) partners and franchise QC centers to ensure timely pickups and deliveries.
Communicate internally with the customer support team regarding operational updates or delays.
Identify and report process bottlenecks and suggest operational improvements.