Be responsible for Amazon connect calls, Troubleshooting, Customer queries
Strict adherence to Activities TAT, Accuracy, KPIs and other SLAs
Required Profile/ Experience
Excellent communication skills (written & verbal)
Problem-solving and customer service mindset
Ability to handle high-volume transactions and queries
Education Requirement
Accounting Graduate
Shift
US shift
Key Responsibilities
Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
Accurately Enter, Update,
And Manage Data In Various Systems And Databases.
Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.
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📌 Process Associate Noida (India)
🏢 HCLTech
📍 India
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