Job Description – Customer Service Executive

Industry: Immigration Consultancy

Job Summary

We are looking for a proactive and customer-focused Customer Service Executive to handle client communication, resolve queries, provide timely updates, and ensure a smooth client experience throughout the immigration process.

Key Responsibilities
Handle client queries through calls, WhatsApp, email, and other communication channels.
Provide clients with accurate updates regarding their immigration applications and case status.
Coordinate with Sales, Operations, Documentation, and CBO teams to resolve client concerns.
Follow up with clients for pending documents, payments, appointments, and other requirements.
Maintain proper records of client interactions, complaints, and follow-ups in the CRM.
Ensure timely escalation and resolution of client complaints and service-related issues.




Maintain regular communication with clients and ensure a high level of customer satisfaction.
Follow company SOPs, communication standards, and compliance requirements.
Prepare daily/weekly reports on client follow-ups, pending cases, and resolved queries.

Requirements
1–2 years of experience in Customer Service / Client Relationship / Immigration Industry preferred.
Excellent verbal and written communication skills.
Robust customer-handling and problem-solving abilities.
Valuable knowledge of MS Office and CRM systems.
Ability to manage multiple clients and follow-ups efficiently.
Skilled, patient, proactive, and service-oriented attitude.
Immigration/visa consultancy experience will be an advantage.

Pay: ₹20,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Customer Service Executive Cse Sahibzada Ajit Singh Nagar
🏢 Trenity Immigration Consultants
📍 Sahibzada Ajit Singh Nagar