Location: Chakarbhata Bilaspur
Employment Type: Full time
Job Summary:
The CRM Executive will be responsible for managing customer relationships, maintaining customer data, and ensuring repeat business through regular follow-ups and service support. This role focuses on improving customer satisfaction, retention, and sales growth.
Key Responsibilities:
Maintain and update customer database (walk-in, contractors, builders, repeat buyers)
Follow up with customers for repeat purchases, pending orders, and feedback
Handle customer inquiries via phone, WhatsApp, and in-store coordination
Build relationships with painters, contractors, and local builders
Inform customers about current products, offers, and promotions
Track and manage customer complaints and ensure timely resolution
Coordinate with the floor manager and accounts team for order status and payments
Maintain records of credit customers and follow up for dues
Assist in planning local marketing activities and customer engagement efforts
Generate basic reports on customer activity, repeat sales, and feedback
Required Skills & Qualifications:
12th pass / Graduate (any stream)
1–2 years of experience in customer service, sales, or CRM (freshers can apply)
Good communication skills (Hindi + basic English preferred)
Basic computer knowledge (Excel, WhatsApp, billing/CRM software)
Friendly and customer-focused attitude
Key Competencies:
Relationship building and interpersonal skills
Communication and follow-up discipline
Problem-solving ability
Organization and record-keeping
Sales orientation