ROLES AND RESPONSIBILITY
Serve as the primary contact for customer issues via ticketing systems, email,or phone.
Troubleshoot and resolve technical issues, escalating when necessary.
Analyze logs, reproduce issues, and perform root cause analysis.
Collaborate with engineering and QA teams to resolve bugs and deploy fixes.
Write SQL queries and perform API testing for data and integration support.
Maintain documentation and mentor junior team members.

DESIRED SKILL
Bachelor’s degree/BCA/BSC in computer science, Information Technology, or a related field.
Candidates with 1–2 years of IT software support experience, or freshers with basic knowledge.
Robust working knowledge of Windows and/or Linux operating systems.
Basic scripting or programming skills (e.g., Python or similar).
Hands-on experience with relational databases (e.g., MySQL)



and writing SQL queries.
Familiarity with REST APIs, JSON, and tools like Postman or equivalent.
Solid understanding of issue tracking/ticketing systems such as Jira or ServiceNow.
Familiarity with QLIK or similar business intelligence tools.

Communication
Excellent communication and interpersonal skills.

CERTIFICATION
Experience with ETL tools and processes.
ITIL Foundation certification or equivalent.

EDUCATION
15 Years full time education

WORK LOCATION
Recent Shanti Nagar, Shankar Nagar, Raipur (Chhattisgarh)

WORKING HOURS
9-hour rotational shifts: 3 AM to 12 PM, 7:30 AM to 3:30 PM, 3:30 PM to 11:30 PM (15-days rotation).

📌 It Support Executive Shankar Nagar
🏢 Amicus Technology
📍 Shankar Nagar