Duty Manager (Front Office) – Job Responsibilities Guest arrival & check-in oversight: Ensure smooth check-in, manage VIP/early/late arrivals, and handle any check-in issues. Guest service & complaint handling: Respond to complaints quickly, resolve problems or escalate to seniors, and ensure guest satisfaction. Room allocation & inventory coordination: Coordinate with housekeeping/reservations for room readiness, room changes, and occupancy updates. Front desk operations supervision: Monitor front desk staff, ensure proper documentation, and maintain service standards. Cancellations, extensions & check-out support: Manage requests for extensions, late check-outs, and ensure accurate billing/settlement support. Billing, payments & audit checks: Verify bills for accuracy, support cash/credit procedures, and follow audit routines as per hotel policy.



Day-to-day coordination with departments: Coordinate with Housekeeping, F&B;, Maintenance, and Security for smooth operations. Shift reporting & handover: Prepare shift reports, maintain logbooks, and provide explicit handover to the next shift/management. Ensure compliance & policy adherence: Follow hotel SOPs, brand standards, and company policies (including safety and security). Staffing & discipline support: Assign duties during the shift, support training, and handle performance issues according to policy.

Pay: ₹30,000.00 - ₹37,000.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Duty Manager Front Office Mumbai
🏢 The Fern Series by Marriott
📍 Mumbai