only Jewellry Industry candidate apply here

Key Responsibilities
Handle all customer communication (email, phone, WhatsApp)
Manage end-to-end order processing (including special/custom orders)
Coordinate CAD designs, pricing, and approvals
Prepare invoices for jewelry and loose stones
Track orders, shipments, and ensure timely execution
Follow up on payments, memos, and customer requests
Work closely with sales, accounts, and shipping teams
Maintain reports (weekly sales, stock, pricing updates, open memos)
Support customers on internal ordering systems (SPO/CRM)

Must-Have Requirements (Non-Negotiable)
Jewelry industry experience (mandatory)
Solid understanding of order lifecycle (stone/jewelry)
Good understanding of jewelry products and production processes (manufacturing flow, CAD-to-production, stone setting, finishing, etc.)
Excellent written and spoken English communication




Experience in customer handling + coordination roleGood-to-Have
Knowledge of loose stones (basic parameters)

Candidate Profile
Highly organized and detail-oriented
Strong follow-up and ownership mindset
Comfortable handling multiple stakeholders
Able to work in a fast-paced environment

Team Structure / Notes for Hiring
Role currently handles a mix of:
Customer management
Loose stone coordination
Reporting & pricing
Some responsibilities may later be split across team members, but the candidate should be capable of handling all initially

Robust coordination skills are critica
Experience with CRM / ERP systems
Exposure to pricing and reporting

Pay: ₹30,000.00 - ₹45,000.00 per month

Perks:
Leave encashment
Paid time off
Provident Fund

Work Location: In person

📌 Customer Operations & Sales Coordinator Surat
🏢 Kiran Jewelry, Surat
📍 Surat