We are looking for a Collection Executive to join our team at Law Marshal. The role offers ₹12000 - ₹18000 and involves managing customer calls, delivering outstanding customer service related to Loan/ Credit Card. Join us for a excellent work workplace with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a qualified manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.