Role Objective

The Sales & Operations Officer (SOO) supports sales and operations by managing customer communications, confirming and processing B2C and B2B orders through the ERP system, generating Sales orders, and coordinating order execution. This role acts as a key link between customers, sales, and operations to ensure smooth, accurate, and timely order fulfilment, supporting both current operations and future growth.
Role Scope

The SOO is responsible for:
Accurate order confirmation and ERP processing for B2C and B2B orders
Managing customer communications across all approved channels
Generating Sales Order and ensuring accuracy for operational initiation
Coordinating order execution with operations and warehouse teams
Tracking dispatch, delivery, and payment follow-up
Maintaining complete documentation and MIS reports
Supporting team development and operational efficiency
Undertaking additional responsibilities as assigned by management
Key Responsibilities

A. Current Responsibilities




Communicate with customers to provide product availability, pricing, specifications, and delivery timelines.
Handle customer communication through WhatsApp, calls, walk-ins, and approved channels.
Confirm B2C and B2B orders accurately.
Enter all confirmed orders into the ERP system, including product category, quantity, specifications, customer, and delivery details.
Approve Credit sales/ Cash sales orders.
Verify bill and share to the customer
Coordinate order execution with the Operations Manager and warehouse/logistics teams.
Track order progress, dispatch, and delivery status.
Assist in payment follow-ups and reminders through approved channels.
Maintain accurate ERP records and submit regular operational reports.

Pay: ₹12,000.00 - ₹15,000.00 per month

Advantages:
Cell phone reimbursement
Internet reimbursement
Paid time off

Work Location: In person

📌 Sales & Operation Officer Kozhikode
🏢 kurikkalgroup
📍 Kozhikode