Key Responsibilities1. AMC & CMC Management
Plan, schedule, and execute AMC (Annual Maintenance Contract) and CMC (Comprehensive Maintenance Contract) activities.
Ensure timely preventive maintenance visits as per contract commitments.
Monitor contract renewals and service profitability.
Maintain contract compliance and customer satisfaction levels.
Breakdown Maintenance Management
Develop and execute rapid response plans for forklift breakdowns.
Prioritize critical customer equipment and ensure minimum downtime.
Coordinate field technicians, spare parts availability, and service resources.
Track breakdown closure TAT (Turnaround Time).
Manpower Management
Lead and manage a team of 50+ service engineers, technicians, and supervisors.
Plan workforce deployment and resource allocation.
Conduct performance reviews, training, and skill development.
Ensure adherence to safety policies and service procedures.
Service Operations




Monitor daily service schedules and field activities.
Ensure availability of tools, equipment, and spare parts.
Improve first-time fix rate and service quality.
Manage customer escalations and technical support requirements.
Customer Relationship Management
Build solid customer relationships and improve retention.
Ensure SLA compliance and service excellence.
Conduct regular customer visits and service review meetings.
Productivity & Continuous Improvement
Monitor technician utilization and efficiency.
Implement productivity improvement initiatives.
Analyze service data and drive process improvements.
Reduce breakdown frequency and maintenance costs.

Pay: ₹50,000.00 - ₹100,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Service Manager Chakan (India)
🏢 INDIAN LIFTERS
📍 India