We are looking for enthusiastic and customer-focused Customer Service Executives to join our team. The ideal candidate will be responsible for handling customer interactions, validating customer applications, resolving customer queries, and coordinating with internal and external stakeholders to ensure smooth processing and deliver an exceptional customer experience.
This role is ideal for candidates who possess strong communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.
Key ResponsibilitiesCustomer Service
Process and validate customer applications received through telephone interactions.
Handle inbound and outbound customer calls professionally.
Resolve customer queries, concerns, and complaints in a timely and courteous manner.
Ensure high levels of customer satisfaction through effective communication.
Operations
Coordinate with partner companies and internal teams for seamless processing of customer requests.
Maintain accurate customer records and update information in the system.
Follow company policies, SOPs, and quality standards while processing customer requests.
Escalate complex issues to the Team Leader whenever required.
Documentation & Quality
Verify customer information before processing.
Ensure data accuracy while updating customer details.
Maintain confidentiality of customer information.
Meet quality, productivity, and turnaround time (TAT) standards.
Educational Qualification
Graduate in any discipline (Mandatory)
Experience
Freshers are welcome to apply.
Candidates with prior experience in Customer Service, BPO, Call Centre, Banking, Insurance, or Operations will be preferred.
Key SkillsTechnical Skills
Basic knowledge of Microsoft Office (Word & Excel)
Basic computer proficiency
Good typing skills
Functional Skills
Customer Service
Customer Relationship Management
Data Validation
Documentation
Process Coordination
Shift Details
Permanent Night Shifts
Shift timings:
5:00 PM – 2:00 AM, or
1:00 AM – 10:00 AM
Candidates must be versatile to work in either shift based on business requirements.
Weekly offs will be on a rotational weekday basis (no weekend offs).
Location
Malad West, Mumbai
Notice Period
Immediate Joiners Preferred
Compensation & Benefits
Competitive monthly salary
Performance-driven work workplace
Professional growth prospects
Comprehensive on-the-job training and continuous support