Helpdesk Management
Technical support and overall guidance
Asset Management
Desktop Management
1st level support to the hardware/software, which is not included in AMC
LAN Management
Vendor Management
MIS reporting on monthly basis
Through understanding of latest hardware and peripherals with experience supporting Microsoft operating system
Coordinate and guide the FMS team , making sure that every engineer is in line with the goals set.
Self starter and ability to manage own time effectively
Good communication skills (Verbal and written )
Valuable troubleshooting and problem solving skills
Solid Organizational Skills
Interact with staff on desktop problems and their resolution
Adhere to policies as per corporate manuals and directives
Develop and manage effective qualified working relationships with users & Subordinates




Oversee and update assigned support service requests
Lead and manage the FMS team, ensuring each member is aligned with the company's objectives and task are completed within the agreed service level agreements
Provide L2 support and advanced troubleshooting for complex technical issue that go beyond the capabilities of the FMS engineeres
Timely reporting on challenges in operational activities engineer's performance incidetns, and resolution times both the client.
Ensure that the team is adequately staffed and trained to handle ongoing and future projects .
Central Point of Contact between the customer IT Team

📌 Team Leader Nashik
🏢 Minitek Systems India
📍 Nashik