We are looking for a friendly, customer-focused Customer Relationship Executive (CRE) to join our Service Center team. The CRE will be responsible for handling customer interactions, service appointments, follow-ups, and ensuring a smooth and positive customer experience.
Key Responsibilities
Welcome customers and understand their service requirements.
Handle customer queries through phone calls, WhatsApp, and in-person interactions.
Schedule and coordinate vehicle/service appointments.
Prepare and explain service estimates, job cards, and invoices to customers.
Coordinate with service advisors, technicians, and other departments.
Provide regular updates to customers regarding service progress.
Follow up with customers after service completion to ensure satisfaction.
Handle customer complaints professionally and coordinate for timely resolution.
Maintain accurate customer records and follow-up details.
Support customer retention and service reminder activities.
Achieve customer satisfaction and service-related targets.
Requirements
Good communication and interpersonal skills.
Customer-oriented attitude with a professional approach.
Basic computer knowledge and familiarity with MS Office.
Ability to communicate in English and the local language.
Valuable follow-up and coordination skills.
Previous experience in an automobile/service center/customer service role is an advantage.
Ability to work in a rapid-paced service environment.
What We Offer
Market-competitive salary based on experience and skills.
Professional and supportive work environment.
Opportunities for career growth and development.