A Front Office Associate is the first point of contact for guests, responsible for handling check-ins, check-outs, reservations, and overall guest assistance at the reception desk.
Guest Handling
Greet guests warmly on arrival
Perform check-in and check-out procedures
Verify guest details and ID proof
Provide room information and hotel facilities
Reservations & Bookings
Handle walk-in and online bookings
Update room availability in the system
Coordinate with housekeeping for room readiness
Customer Service
Answer phone calls and emails
Resolve guest queries and complaints politely
Provide information about local attractions, transport, etc.
Billing & Payments
Prepare bills and invoices
Handle cash, card, or online payments
Maintain accurate records of transactions
Coordination
Work closely with housekeeping and F&B; teams
Inform relevant departments about guest requests
Ensure smooth communication within hotel staff
Administrative Work




Maintain guest records
Handle checklists, logs, and reports
Use hotel management software (PMS)
Administrative Work
Maintain guest records
Handle checklists, logs, and reports
Use hotel management software (PMS)

Qualification & Skills

Minimum Qualification:
12th pass / Graduate (Hotel Management preferred)
Previous experience in hotel preferred

Skills Required:
Positive communication (English + Hindi)
Basic computer knowledge
Pleasant personality & grooming
Problem-solving and multitasking ability

Work Setting
Rotational shifts (morning/evening/night)
Interaction with different types of guests daily

Pay: ₹12,000.00 - ₹15,000.00 per month

Perks:
Cell phone reimbursement
Food provided
Internet reimbursement

Work Location: In person

📌 Front Office Associate Raipur (India)
🏢 Sunita Global Ltd. (Hotel Tulip Arena)
📍 India