Greetings we are looking for Incident Managers in Pune
Please Note
*This is a WFO Profile in Pune
*All the interviews are only in Walkin Mode in respective cities
*Need minimum 2 year full time experience after Graduation
*Trainee and internship/Trainee experience not considered
Job Description: Incident Management.
Robust knowledge of IT service management including ITIL
Responding to a reported incident, identifying the cause, and initiating the incident management process.
Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes.
Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved.
Restore a failed IT Service as quickly as possible.