Noida, Uttar Pradesh
Job Summary
To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities

The ideal candidate should possess:
Robust process knowledge of SD with minimum 2 years of experience
Minimum 2 years of experience as Quality Analyst
Candidate should have positive Communication skills.
Candidate should know how to use excel and presentation
English B2 level
Appropriate required language at B2 level or higher (refer to previous email)

Competencies:
Process Knowledge
Communication skills
MS Office knowledge
Presentation skills
Interpersonal Skills
Excel Knowledge

Roles and Responsibilities:
Daily audits followed by coaching and feedback




Daily Analysis followed by coaching and feedback
Publishing dashboard and trend of audit/analysis-weekly/monthly
Tracking progress of agents
Developing briefings basis common findings from audits/analysis fortnightly
Coming up with Process Level Improvement along with taking those to closure
Weekly/Monthly Technical Audit and CSAT review calls
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📌 Sr Administrator Support & Operations Noida (India)
🏢 HCLTech
📍 India