The fundamental duties & tasks the define the job are:
Responsible for inbound & outbound calls with end customers to resolve customer queries.
Responsible for reverting customer queries via email.
Gather appropriate data from the internal tools to substantiate transaction validity, evaluate information gathered & determine the appropriate course of action.
Responsible for providing high quality customer service by responding to telephone inquiries and customer requests.
Essential duties and responsibilities:
Comply with data integrity and security policies
Follow required procedure & guidelines
The ideal candidate for this role would have:
Solid verbal & written communication skills along with active listening • Positive Analytical skills • Quick Learning Ability
Ability to multi-task, set priorities & manage time effectively
Attention to detail
📌 Contact Center Executive Chennai (India)
🏢 Aithent
📍 India
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