Location: Chennai
CTC: Up to 6 LPA
Experience: 2+ Years

Key Responsibilities
Provide technical support to customers via phone, email, and ticketing systems.
Troubleshoot and resolve networking-related issues.
Diagnose basic TCP/IP, LAN/WAN, DNS, and connectivity problems.
Coordinate with internal technical teams for issue resolution.
Maintain accurate incident and service request records.
Deliver timely updates and ensure customer satisfaction.

Required Skills

Basic Networking Knowledge
TCP/IP Fundamentals
Network Troubleshooting Skills
Technical Support Experience
Positive Understanding of LAN/WAN Concepts
Excellent Verbal and Written Communication Skills

Preferred Skills
Exposure to DNS, DHCP, Routing & Switching
Experience using ticketing tools
Customer-facing support experience
Network Monitoring KnowledgeRole & responsibilities

Preferred candidate profile
Exposure to DNS, DHCP, Routing & Switching
Experience using ticketing tools
Customer-facing support experience
Network Monitoring Knowledge

Eligibility

📌 Technical Support Engineer Chennai
🏢 Orcapod Consulting Services
📍 Chennai