Role & responsibilities
Effective team Management skills and experience Ensuring that all the KPIs and SLAs are met
Ensuring the CSAT scores are adhered to
Ensuring the AHTs are met for the calls and the TATs for the emails.
Manages and actions service requests for HR support for both voice and Non- Voice
Supports HR administrative processes, including preparing/issuing of documents in various languages as appropriate - English
Ensure the teams are in compliance with all the statutory and legal compliance with the Client requirements. is in compliance with all applicable employment laws and regulations. • Robust leadership and people management skills, with a proven ability to lead and develop high- performing teams.
Robust Employee Relations experience of complex disciplinary, grievance and performance management activities especially with employees at all levels




Motivate team members through effective monitoring, coaching, counselling and providing a positive working environment
Strong strategic thinking, problem-solving, and decision-making skills.
Robust communication, presentation, and interpersonal skills.
In-depth knowledge of HR best practices, employment laws and regulations, and HR technology.

Preferred candidate profile
Hands on experience and in both Voice and Non-Voice.
Ability to guide and mentor the team
Excellent communication and client management skills

Preferred candidate profile
Exposure to US / Global HR Operations management
Team handling exp
Well versed with handling international stakeholders.

📌 Manager Us Hr Operations Chennai Us Shift
🏢 HCLTech
📍 Chennai