Job Title: Team Lead Content Moderation

Preferably Female

Role Summary

The Team Lead Content Moderation is responsible for managing a team of moderators to ensure high-quality, accurate, and timely content review aligned with client guidelines and platform policies. The role involves driving performance, maintaining quality standards, and ensuring operational efficiency.

Note : Candidates must have prior content moderation experience and a minimum of 3+ years of documented experience in a Team Lead role.

Key Responsibilities
Manage and lead a team of content moderators to meet productivity, quality, and SLAs
Monitor team performance and provide regular feedback, coaching, and mentoring
Conduct performance reviews, 1:1s, and development planning
Ensure adherence to client policies, content guidelines, and compliance standards
Handle escalations and complex moderation cases
Drive process improvements and support operational excellence initiatives
Maintain accurate reporting and dashboards for performance tracking




Collaborate with Quality, Training, and Operations teams for continuous improvement
Ensure team engagement, attendance, and discipline management
Support hiring, onboarding, and training of current team members

Key Metrics
Quality scores / Accuracy
Productivity / Throughput
SLA adherence
Escalation handling
Attrition & team engagement

Required Skills & Competencies
Strong people management and leadership skills
Positive understanding of content moderation policies and tools
Ability to handle sensitive content with resilience
Excellent communication and stakeholder management
Robust analytical and problem-solving skills
Ability to work in fast-paced and high-pressure environments

Eligibility / Qualifications
Bachelors degree in any discipline
5 - 7 yrs of experience in content moderation
Experience in BPO/ITES workplace preferred

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