Role & responsibilities
Design and implement end-to-end ServiceNow ITSM solutions, including Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
Develop and enhance custom applications in ServiceNow using App Engine, workflows, business rules, client scripts, UI policies, Flow Designer, and integrations.
Manage the complete implementation lifecycle including requirement gathering, solution design, configuration, customization, testing, deployment, and post-go-live support.
Collaborate with business and technical stakeholders to deliver scalable, high-quality ServiceNow solutions aligned with ITIL practices and organizational standards.
📌 Esm Tech Lead Hyderabad
🏢 Hexaware Technologies
📍 Hyderabad
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