Job Summary

Seeking an experienced Network Team Lead to manage enterprise network operations, service delivery, and a team of 15+ engineers. The role requires solid expertise in Routing, Switching, DC Switching, Wi-Fi, Security, Load Balancers, DNS, Telephony/Voice solutions, and ITIL-based service management.

Key Responsibilities
Lead day-to-day operations of enterprise network infrastructure.
Manage Incident, Change, and Problem Management processes using ServiceNow (SNOW).
Ensure SLA/KPI compliance, service availability, and network performance.
Provide technical leadership and resolve complex network issues.
Drive network projects, stakeholder coordination, and service improvements.
Prepare operational reports, RCA documents, dashboards, and performance metrics.
Ensure compliance with security, governance, and change management standards.
Lead, mentor, and develop a team of network engineers.
Manage resource allocation, performance reviews, and team development.

Required Skills
Solid expertise in Routing, Switching, DC Switching, Wi-Fi,



Firewalls (Palo Alto, Cisco ASA), Load Balancers (F5), DNS, Monitoring Tools (OMI, Prometheus, Infoblox), and Telephony/Voice Solutions.
Hands-on experience with ServiceNow and ITIL processes.
Robust service delivery, reporting, stakeholder management, and leadership skills.
Excellent analytical, troubleshooting, and communication abilities.

Preferred Qualifications
ITIL v4 Certification.
CCNP, CCIE, JNCIP, or equivalent networking certifications.
Exposure to network automation and scripting.

Key Competencies
Leadership & Team Management
Service Delivery Excellence
Stakeholder Management
Decision Making Under Pressure
Problem Solving & Innovation
Cross-Functional Collaboration

Ideal Candidate: A technically strong network leader with proven experience managing enterprise infrastructure, driving service excellence, and leading high-performing teams.

📌 Associate Team Lead Hyderabad
🏢 Colruyt IT Consultancy India
📍 Hyderabad