Client Management
Develop and maintain solid relationships with existing and potential customers.
Generate recent business enquiries and identify growth prospects.
Manage customer interactions and ensure timely response to enquiries.
Support negotiations and commercial discussions with customers.
Drive customer satisfaction through proactive engagement and service support.
Sales Operations & Order Management
Handle order booking processes and coordinate with internal teams for execution.
Monitor order status and ensure timely delivery commitments.
Support sales forecasting and scheduling activities.
Maintain customer databases and sales records.
Product Costing & Analysis
Prepare product costing and profitability analysis.
Support pricing discussions and commercial evaluations.
Analyze sales trends and provide inputs for business planning.
Market Research & Mapping
Conduct market research and competitor analysis.
Track and map existing customer positions and market developments.
Identify potential customers, industries, and business opportunities.
Accounts Receivable & Collections
Ensure timely collection of outstanding receivables.
Coordinate with customers and finance teams for payment follow-ups.
Monitor customer credit status and support collection activities.
Customer Complaint Handling
Address customer complaints and coordinate resolution with relevant departments.
Ensure corrective actions are implemented effectively.
Monitor customer feedback and recommend improvement initiatives.
Sales Promotion & Business Growth
Support sales promotional activities and marketing campaigns.
Participate in exhibitions, customer visits, and business meetings.
Contribute towards achieving sales targets and business objectives.
Preferred candidate profile
Business Development and Customer Relationship Management.
Product Costing and Commercial Analysis.
Sales Forecasting and Market Research.
Order Management and Operational Coordination.
Customer Complaint Handling and Resolution.
Accounts Receivable and Collection Management.
Proficiency in MS Excel, PowerPoint, and CRM tools.