Manage the complete student onboarding process and ensure a smooth start to the learning journey.
Schedule and coordinate demo, regular, rescheduled, and trial classes with students, parents, and tutors.
Act as the primary point of contact for students, parents, and tutors, ensuring timely query resolution.
Build robust relationships with learners and parents to improve client retention and satisfaction.
Coordinate with internal teams to ensure seamless class delivery and issue resolution.
Identify prospects for course upgrades, cross-selling, and referral generation.
Meet revenue, retention, referral, and customer satisfaction targets as per business goals.
Maintain accurate records in the CRM, track follow-ups, and ensure SLA compliance.
Handle escalations professionally and ensure end-to-end ownership until closure.
Collaborate with Sales, Operations, and Academic teams to deliver an exceptional customer experience and achieve organizational goals.