We are looking for a Telecaller cum Computer Operator who will be responsible for making and receiving calls, coordinating with customers, updating records, and handling day-to-day computer-related work.
Key Responsibilities
Make outbound calls to customers and provide information as required.
Handle incoming customer calls and resolve basic queries.
Follow up with customers regarding orders, deliveries, payments, or other requirements.
Maintain and update customer and order details in Excel/ERP/software.
Enter data accurately and maintain proper records.
Prepare basic reports and maintain daily call and follow-up records.
Coordinate with internal teams for order-related and customer-related issues.
Ensure timely follow-up and proper communication with customers.
Perform basic computer and documentation work as assigned.
Maintain confidentiality and accuracy of company/customer information.
Required Skills
Valuable communication and convincing skills.
Basic to positive knowledge of MS Excel, MS Word and email.
Good typing and data-entry skills.
Ability to handle customer calls professionally.
Valuable follow-up and coordination skills.
Basic knowledge of computer operations.
Hindi communication is required; basic English communication will be an advantage.
Qualification & Experience
Qualification: 12th Pass / Graduate.
Experience: 1–3 years in telecalling, customer support, data entry, back-office, or similar roles.
Freshers with good communication and computer skills may also be considered.
Preferred Candidate
Good communication and interpersonal skills.
Responsible and punctual.
Comfortable working on Excel and computer-based systems.
Able to manage multiple tasks and complete work within timelines.