Role & responsibilities
Handle inbound and outbound voice calls from customers and provide accurate and qualified assistance.
Understand customer concerns, identify the issue, and provide appropriate resolution or guidance
Identify recurring customer issues and share feedback with the relevant team.
Maintain qualified English communication, active listening and problem-solving skills.
Adapt to rotational shifts and work effectively in a target-driven workplace
Preferred candidate profile
📌 Voice Process Executive Gurugram
🏢 Spearhead Professional
📍 Gurugram
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