Job Summary

Call Center Manager | THE Tech Hub Jobs, Recruitment in Bavdhan Pune

Key Requirements
Minimum of three years of experience as a Call Center Manager or Team Leader in a sales or service-oriented call center
Proven experience in managing a team of more than fifteen telecallers
Solid understanding of call center operations key performance indicators and performance monitoring
English & Hindi language proficiency is mandatory
Knowledge of regional languages such as Marathi is preferred
Excellent communication leadership and problem-solving skills
Proficiency in CRM software call center tools and reporting dashboards
Ability to work six days a week from Monday to Saturday

Job Summary

We are looking for an experienced and result-oriented Call Center Manager to lead the operations of our educational institute s call center in Bavdhan Pune. The ideal candidate should have a robust background in team management operations performance monitoring and achieving key performance indicators. The manager will oversee a team of more than fifteen telecallers responsible for both inbound and outbound calling processes ensuring productivity and efficiency in meeting business objectives.

Responsibilities




Managing and leading a team of more than fifteen telecallers to achieve operational targets
Monitoring daily inbound and outbound call center operations to ensure efficiency
Tracking key performance indicators such as call quality conversion rates and productivity to drive results
Conducting regular training coaching and performance evaluations to enhance team performance
Implementing strategies to improve lead conversion rates and customer satisfaction
Conducting call audits to maintain high standards of communication and service quality
Maintaining and analyzing call center metrics to generate reports for senior management
Handling escalations and resolving customer concerns effectively
Ensuring compliance with company policies and service standards

"Perfection is Achieved Not When There Is Nothing More to Add, But When There Is Nothing Left to Take Away"

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Call Center Manager Pune
🏢 THE TECH HUB
📍 Pune