Provide L1 IT support to Hebrew-speaking users via phone, email, chat, and ticketing tools.
Diagnose and resolve issues related to Windows OS, Microsoft Office 365, Outlook, VPN, printers, and network connectivity.
Perform user account management activities such as password resets and account unlocks using Active Directory.
Log, categorize, prioritize, and resolve incidents and service requests within defined SLAs.
Escalate unresolved issues to the appropriate support teams and track them through closure.
Document troubleshooting steps and maintain accurate ticket updates.
Deliver high-quality customer service while ensuring user satisfaction.
Work effectively in a 24x7 rotational shift setting.
Required Skills
Fluency in Hebrew Mandatory
📌 Hebrew Service Desk Noida
🏢 Tecnoprism
📍 Noida
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