General Manager Restaurant Operations

Industry Type: Restaurants / Hospitality

Employment Type: Full Time, Permanent

Role Category: Unit/Restaurant Operations Management

We are looking for an experienced and energetic General Manager to oversee the complete operations of the restaurant/outlet. The ideal candidate will be responsible for driving revenue, ensuring exceptional guest experience, managing P&L;, leading the team, and maintaining operational excellence across all functions kitchen, service, hygiene, and administration.

Key Responsibilities
Manage end-to-end restaurant operations including front-of-house, back-of-house, and administration
Own the outlet's P&L; drive sales, control costs (food cost, labour cost, wastage) and improve profitability
Ensure guest satisfaction through consistent food quality, service standards, and ambience
Lead, train, and motivate the restaurant team (chefs, stewards, hosts, cashiers, supervisors)
Handle manpower planning, rostering, and staff performance management
Ensure compliance with FSSAI, licensing, health & safety, and statutory norms
Monitor inventory, stock levels,



vendor management, and procurement
Implement SOPs for hygiene, cleanliness, and service delivery
Handle guest complaints/escalations and ensure quick resolution
Coordinate with marketing team for local promotions, offers, and events
Prepare and present daily/weekly/monthly MIS reports on sales, footfall, and expenses to management
Ensure smooth audits (internal/external) and adherence to brand standards

Desired Candidate Profile
Minimum 8–10 years of experience in restaurant/QSR/hospitality operations, with at least 2–3 years as GM/Assistant GM/Unit Head
Strong leadership and team management skills
Sound knowledge of P&L; management, cost control, and revenue optimization
Excellent communication and guest-handling skills
Working knowledge of POS systems and inventory management software
Ability to work in a fast-paced environment, versatile with shifts, weekends, and holidays
Solid understanding of food safety, hygiene, and statutory compliance (FSSAI etc.)

📌 General Manager Mumbai
🏢 Impresario Handmade Restaurants
📍 Mumbai