Role & responsibilities
Handling Voice calls from Domestic Customers.
Solving Technical Queries of customers related to UPS and batteries.
Offer technical troubleshooting to the customers by referring to FAQs and web.
Registering complaints of customers using bFS Salesforce (CRM) applications.
Interacting with different stakeholders involved for the complaint resolution.
Co-ordination with service planning and escalation team for faster resolution.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Rotational shifts (24x7 operation)
BE/BTech (Electrical and Electronics / Electronics and Communication)
Passion for the technical profile.
Extensive familiarity with Windows operating system.
Valuable communication skills.
Valuable analytical and problem-solving skills.
📌 Primary Technical Support Contract Bengaluru
🏢 Schneider Electric
📍 Bengaluru
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